FAQ - Frequently Asked Questions

What are shipping delay for your products?

We take 1-2 days to process your order and then 2-3 weeks to deliver it.

For destocking sales, shipping can take more time.


Do you ship anywhere in the world?

Yes, absolutely. We do worldwide shipping.

From where do we ship our products?

Our offices are located in Montreal, Canada.

Do you provide tracking of the product?

Yes, wait 3 days after your order confirmation and ask us via email at contact@xelore.com.

I don't have certain articles of my command, what happens?

Our products are shipped separately according to your order. If your command contains, for example, two articles in two different warehouses, you will receive two deliveries. You will receive the rest of the command shortly.

I received a damaged article. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged article in question to the email address: contact@xelore.com and we will send you a similar article of replacement as quickly as possible.

Where are you located?

Our offices are located in Montreal, Canada.

I still have not received my command. What is it that takes as much time?

We apologize for the delay. Sometimes, the international shipping may take more time than anticipated because of the customs clearance. You can track your order and see where it is located at any time. If you still feel that you need assistance with the tracking of your package, please communicate with us by e-mail to the following address: contact@luxuriousjewelries.com

Do you have a refund policy?

We are doing our best to solve all the problems that our customers could have with our articles. If you want to receive a refund on your order, we can, of course, make the payment, if the request is made in the 30 days following the date of the order and that the product or products concerned are not opened. For more information, please read our refund policy.